Notice Regarding Sales Methods for THERMAL FULL DOG GUARD
We would like to inform you about the sales methods for the 25th Anniversary Limited Item "THERMAL FULL DOG GUARD®".
To ensure that more customers have a fair chance to purchase this product, it will be sold in two ways: a lottery sale before the official sale date and a general sale.
You can apply at our directly managed stores or online store.
Application period: November 14 (Sat) 11:00 – November 23 (Mon) 23:00 (19:00 at directly managed stores)
Lottery results announcement: November 25 (Wed) – November 27 (Fri)
Product delivery: If you wish to have the product delivered, it will be shipped sequentially starting December 7. You can select a delivery date from December 13 onwards.
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【Directly Managed Store Applications】
You can apply for one item per dog.
You will need to register your dog's information. Click here for details＞
We have samples available for trying on in-store. As sizing for this product can be difficult, if you are unsure about the size, we recommend visiting us with your dog so you can try it on in person.
■ Lottery Results / Product Pickup / Payment Methods
We will contact you via the email address you registered at the time of application or via LINE.
Only customers who have won the lottery will be contacted.
If you win, you can choose to pick up the product at a store or have it delivered to your home.
The store pickup period is from December 5 (Sat) to December 28 (Mon). Please complete payment and pick up the product during this period.
Customers who wish to have the product delivered can choose to pay via the web payment method provided in the email or by cash on delivery.
Directly Managed Store Information＞
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【Online Applications】
Please apply via the dedicated lottery application page on the official online store.
You can apply for up to two items per household.
*The dedicated page will be published when applications open.
*You will need to register as a member of the online store.
■ Lottery Results / Payment Methods
We will contact you via the email address you registered at the time of application.
Only customers who have won the lottery will be contacted.
Payment will be made by credit card. Please complete payment within the specified period.
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The general sale is scheduled to start on the online store from December 5 (Sat) 11:00.
Customers who did not win the lottery sale will also have another opportunity to purchase the product during the general sale.
We sincerely look forward to your applications and purchases.