FAQ

Q: What should I do if I want to return or exchange an item?
A. Exchanges are not possible, but returns are accepted.

Only unused items that have been tried on indoors can be returned.
Please note that we cannot accept items that have been tried on indoors only, but that have hair or odor stains, sale items, items that have been worn outdoors, items that have been washed, items with the crotch cut, or items that are damaged.
There is no need to contact us in advance, but please make sure to return the item to our warehouse prepaid using a tracking system such as "courier service" or "Expack".

We will process your refund once the product arrives at our warehouse and inspection is complete.
If you paid by credit card, we will refund you through your credit card company. If you paid by cash on delivery, we will refund you by bank transfer.
Please note that shipping and handling fees are the responsibility of the customer.
For details, please refer to the return application form included with the product.

Q. I made a purchase with credit, can I return it?
A. We can accept returns even if you use other payment methods, including credit.

We will correct the credit amount. Please note that shipping costs will be borne by the customer.
For details, please refer to the return application form included with the product.

Q. I made an inquiry and ordered a product, but I haven't received an email.
A. It is possible that your order or inquiry did not reach us properly, or that you were unable to receive the confirmation email.

We apologize for the inconvenience, but please make sure that your email settings allow you to receive emails from the address "info@shop-alphaicon.com", and then contact us again if you have any inquiries.
If you are placing an order, it may have already been completed. We apologize for the inconvenience, but please contact customer service. In that case, it is convenient to use chat.

If you are using a carrier email service such as docomo, au, or softbank, your carrier's security settings may be configured to block users from receiving emails, or you may have set up domain-specific reception to protect against spam.
In that case, please set up your email so that you can receive emails from the following domains.

@shop-alphaicon.com

Q: Can I pay later?
A. You can use Paypal to pay later.

Select "Pay Later" as your payment method, enter your email address and mobile phone number, and then enter the 4-digit verification code sent to you via SMS to complete your purchase.
For more details, please click here.

Q. Can I get a receipt?
A. Yes, you can. When placing an order, please enter your request for a receipt in the "Order Notes" section on the cart screen.

If you request a receipt in the order notes when placing your order, we will be able to include it in the shipment of your order.
Please contact customer service after placing your order or if you have received your item. In that case, chat is convenient.

Q: I don't know how to use my points.
A. After logging in, you can check the number of points you have and how many you can use on the cart screen.

Please note that you can check the number of points you have on the cart screen after logging in; you cannot check it on your My Page.
*You can check the product details after adding it to your cart.
If you use points,
1. Select "Point Exchange/History" from "Exchange points for coupons." 2. Enter the number of points you would like to use. 3. Select "Exchange points for coupons."
Then, select "Apply" to proceed to the payment screen.

Q. How do I use the coupon?
A. Please fill in the order notes.

If you have any other coupons (codes), please enter the coupon code directly in the "Order Notes" field on the cart screen.
*If you have multiple accounts, you can only use one of them. If you register using the same customer information, your account will be merged with your existing account.