About repairs

ALPHAICON offers a repair service to help you enjoy your precious garments for as long as possible.

1) Important points when requesting repairs

・Repairs are intended to restore damaged functionality and do not include complete restoration of the item, including its design.

・Depending on the condition of the item, we may have to change specifications or use substitute materials.

・The color of the repaired area may differ from the original.

・We do not perform repairs on products that have reached the end of their lifespan due to aging.

・If our specialized department deems an item irreparable, we will return it as is.

・Due to system limitations, repair requests can only be made and items shipped after the product has been delivered to you. We cannot accept repair requests at the time of purchase.

2) Regarding paid and complimentary repairs

・Repairs necessitated by initial defects or other issues originating from our production process will be performed free of charge.

・Any damage occurring due to customer use will be subject to a repair fee.

3) Important points when shipping items for repair (Please check before shipping)

・Customers are responsible for shipping costs both when sending items to us and when we return them to you.

・Please ensure that no items other than those needing repair are included. (We cannot be held responsible for any personal items included in the package.)

・Please ensure the product is clean. If a product is soiled, has odors, or contains pet hair, we may be unable to bring it into our sewing factory due to sanitary concerns. If the item was used outdoors, please be sure to wash it and remove all pet hair from the front and back using adhesive tape. If we determine that cleaning is necessary, a cleaning fee will be added to your estimate. Thank you for your understanding.

・Only ALPHAICON dog wear is eligible for repair.

4) Repair turnaround time

・Repairs are typically completed and the item shipped back to you approximately 2 to 3 months after we receive it.

・This duration may be exceeded due to high repair volume or delays caused by shipping carriers, such as during natural disasters.

Repair Menu

The following repair options are available. Please select the menu based on the condition of your garment and your desired repair.

※We do not offer zipper repairs as part of our repair service.

■ Sleeve Length Adjustment

Eligible products: ALPHAICON wear (four-legged garments)
※Please note that this is not available for Dog Guard Air, Dog Guard Pro, Thermal Full Dog Guard, or Dachshund sizes (DXS~L) and Corgi sizes (CGS~L) due to their product construction.

Cost: 1,100 yen (tax included) per sleeve
※Depending on the cut dimensions, width adjustment may also be required. Width adjustment is available for an additional 550 yen (tax included) per sleeve.
※Width adjustment alone is not available.
※Due to pattern limitations, there are restrictions on cut dimensions based on size. We will notify you if your request exceeds these limits. Additionally, we do not accept dimensions specified in decimals.

Repair turnaround time: Items are shipped back to you approximately 1 to 2 months after reaching our facility.
※We will suggest repair methods after inspecting the actual item. Please note that the repair turnaround time and cost estimate will be provided after this inspection.
※Return shipping costs are the customer's responsibility.

■ Repairing Holes/Damage

Eligible products: ALPHAICON wear

※Please note that this is not available for Dog Guard Air, Dog Guard Pro, or Thermal Full Dog Guard due to their product construction.
※Regarding the fabric used for repairs, we will use the same color if it is in stock. If not, a different color of the same fabric may be used.
※We do not perform repairs on the mesh portions of the Summer Cooling series, Dog Guard Cool, Super Cooling Vest, etc.
※For Dog Guard Air and Snow Dog Guard, the repair involves sewing the outer and inner fabrics together, which will leave visible stitching on the surface.

Cost: Varies based on the size of the hole or damage
Small: 3cm x 3cm - 1,100 yen (tax included)
Medium: 10cm x 10cm - 1,650 yen (tax included)
Large: 2,200 yen (tax included) and up, depending on the size and extent of damage

Repair turnaround time: Items are shipped back to you approximately 1 to 2 months after reaching our facility.
※Please note that the repair turnaround time and cost estimate will be provided after we inspect the actual item.
※Return shipping costs are the customer's responsibility.

■ Cuff Ribbing Replacement

Eligible products: ALPHAICON wear
※Not available for 2021 models or newer of the Dog Guard Air due to their product construction.

Cost (per cuff): Varies by garment size.
SS to LL: 2,200 yen (tax included)
3L to 3XL: 2,750 yen (tax included)
※Depending on the usage and condition of the item, we may not be able to perform this repair.

Process from Request to Receipt

1. Please submit your request via the inquiry form.

・Please include the garment name, size, color, and your requested repair menu. (For sleeve shortening: front sleeves XX cm, back sleeves XX cm; for hole repair: location, XX cm x XX cm)

Please provide as much detail as possible. We will contact you if we determine the item is irreparable.

Inquire about our repair service here >

Inquiries are accepted 24/7.
Customer support is available from 11:00 to 17:00 (excluding weekends and holidays), and responses may be delayed to the next business day depending on the situation.

2. Please ship the product following the instructions below.

・Shipping Address for Repairs

ALPHAICON Repair Dept.
Jiyugaoka Grande 2, 1F, 1-24-6 Jiyugaoka
Meguro-ku, Tokyo 152-0035
TEL: 050-1745-4380

※There is no designated courier; please send your items via prepaid shipping.
Please be sure to notify us by email of the tracking number from your shipping receipt. Failure to provide this information may result in the package being returned to you.

After we inspect the product, we will provide you with the repair method and a cost estimate.

Typically, items are shipped back to you approximately 2 months after we receive them. Please note that we may not be able to respond immediately due to high volume.

3. Once the repair is complete, we will ship the product back to you.

Payment for repairs is made via COD (Cash on Delivery). Customers are responsible for the COD service fee (330 yen) and shipping costs.
Upon receiving your item, please check that the product and the repairs performed are correct.

Inquiries Regarding Repair Services

If you have any questions regarding repair requests, consultations, or maintenance methods, please feel free to contact us.

Inquire about our repair service here

(Weekdays 11:00–17:00, excluding weekends and holidays)